8 Managing Pending Approvals

Oracle Identity Manager request service interacts with SOA Server to handle various aspects of human interaction in Oracle Identity Manager workflows. This request service is used to assign tasks to roles and users. You can perform various operations upon tasks assigned to you. For example, you can approve, reject, or claim a task, or request for more information. The process flow in corresponding Oracle Identity Manager workflow is dependent on the outcome of given tasks.

When a request is submitted, the request service initiates the approval as a task in Oracle SOA Server. This task is assigned to the approver. Further processing of this request by request service remains pending, which is subject to the outcome of the corresponding task. The approver can access either the Inbox section or the Pending Approvals page of the Identity Self Service that lists all the tasks assigned to the approver. The approver can now act upon this task and set its outcome, for example, approve or reject. After the task outcome has been set, the request service resumes the processing of the request that is based on the task outcome.

On successful submission of requests, the request service creates Human Tasks in SOA and assigns them to users or roles in Oracle Identity Manager. Authenticated users can view the tasks waiting for action in the Inbox or in the Pending Approvals page.

This section describes some of the task actions:

• Viewing Pending Approval Tasks

• Adding Comments and Attachments

• Approving a Task

• Rejecting a Task

• Reassigning a Task

• Suspending a Task

• Withdrawing a Task

• Skipping Current Assignment

• Claiming a Task

• Modifying Grant Duration